We apologize for the inconvenience but the job you are looking for has been filled or it has been removed by the recruiter. For your reference, the original listing is shown at the bottom of this page.
Listed below are the top 10 out of 220 listings that are in the same industry and location as the job you were looking for. To see more than 10 listings, click here to search similar jobs in Austin, TX
POSITION PURPOSE The Sr. Support Analyst develops, maintains, and supports The Home Depot's technical infrastructure, hardware, and system software components ...
Austin-Travis County Integral Care - Austin, TX US
Job Number: 120294287 Experience: This position supports the unit operations and information needs of the Austin Travis County Integral Care by assisting ...
Telecommunication / Network Support Engineer Seattle, Washington At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of ...
UCCE Support Engineer At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our Integrated Contact Solutions. We are a ...
At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our Contact Center solutions. We are a Cisco Gold Preferred Partner ...
At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our Contact Center solutions. We are a Cisco Gold Preferred Partner ...
Cisco VoIP IPT Support Architect At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our Integrated Contact Solutions. ...
CTIOS Desktop Developer At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our Contact Center and speech solutions. ...
POSITION PURPOSE The incumbent is responsible for supporting the Tooling and Reporting Analytics process in the IT Contact Center. This is done by creating ...
At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our Contact Center solutions. We are a Cisco Gold Preferred Partner ...
For your reference, we have included the original job posting below.
UCCE Support Architect - Nationwide / Telecommute
Job Number:
37769122
Company Name:
TeleTech Holdings
Job Location:
Austin, TX US
Job Category:
Information Technology
UCCE Support Architect - Nationwide / Telecommute
At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our Contact Center solutions. As part of our Managed Services division in Austin you will help drive, deliver and support our premier solutions and service offerings around complex, self-service, enterprise-level Cisco Contact Center technologies.
We currently have an opening for a UCCE Support Architect. In this role you will work with our enterprise level client providing medium to advanced Moves/Adds/Changes of Cisco ICM/IPCC/CVP architectures. You will be responsible for client management, mentoring of peers, technical solution development and delivery, deployment validation and advanced troubleshooting of releases. Responsibilities include integration with other enterprise applications and back-office systems. Experience with multi-site configurations and hybrid (IP & TDM) environments, in a consulting or large system administration role, within Fortune 1000 companies is required.
Skills and experience we are seeking:
Exceptional administration, troubleshooting and support experience with Cisco ICM / IPCC / CVP Enterprise. Design, integration and deployment experience with these applications is highly desirable.
Cisco IP Dialer development and support experience
Experience with CISCO IP-IVR Application performing design, development, and support functions.
Experience performing CISCO IPCC Script Design and Deployment
Experience with CISCO CVP Application Design and Development
Familiarity with Cisco Email Manager. Support experience preferred.
Familiarity with Cisco Unity Architecture deployment. Support and administration experience preferred.
Exposure and familiarity with CISCO IPCC Solution Architecture and Integration.
Familiarity with H.323, SIP and/or MGCP protocols
Familiarity and exposure to SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis
Multi-site configuration and hybrid of enterprise level IP and TDM environments
ITIL Framework awareness
Excellent written and verbal communication skills (technical documentation and client communication)
Desired skills and experience, but not required:
Exceptional client relationship skills working with enterprise level customers
Ability to work in a delivery support environment that involves structured processes and timelines
