At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our Contact Center solutions. We are a Cisco Gold Preferred Partner and attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients.
We are looking for an experienced Cisco UCCE Solutions Architect to join our VoIP Professional Services team. You can reside anywhere in the US, but must be able to travel to client sites during the lifecycle of our client project. In this role you will be responsible for the technical leadership, architectural design, project management, and deployment of Cisco Unified Contact Center Enterprise solutions. If you have experience with multi-site configurations in a consulting or large system administration role, we want to talk to you!
Skills and experience we are seeking:
Bachelor's Degree in Engineer or similar program and/or equivalent work expeirence.
Cisco ICM Enterprise development and deployment experience
Cisco IP Dialer development experience
Cisco Email Manager development experience
Cisco Unity Architecture deployment and support preferred
CISCO IP-IVR Application Design, Development, and support
CISCO ICM Solution Architecture and Integration Design
CISCO ICM Script Design and Deployment
CISCO CVP Solution Architecture and Integration Design
Multi-site configuration and hybrid of enterprise level IP and TDM environments
ITIL Framework awareness
Excellent written and verbal communication skills (technical documentation and client communication)
Ability to travel extensively
Desired skills and experience:
Exceptional client relationship skills working with enterprise level customers
Ability to work in a delivery support environment that involves structured processes and timelines
Experience with a disciplined development methodology and release management process
Working knowledge of any major Middleware platform (MQ Series, Tuxedo)
Working knowledge of Interface APIs/Object Models (CORBA, COM , EAI)
Telecommunications: Development & Administration skills on any major switch platform (Aspect, Avaya, Nortel)
Demonstrated ability to perform complex problem isolation within Telecommunications infrastructures: FXO/FXS/PRI/T1/DS3/SS7 Circuits & Signaling Protocols
Demonstrated ability to perform complex problem isolation within LAN/WAN Networks
Demonstrated ability to perform complex problem isolation within Server hardware platforms
Demonstrated ability to perform complex problem isolation within OS Platforms- WinNT/2K, Unix, Linux
Demonstrated ability to perform complex problem isolation within Database systems
Experience with CISCO data model and reporting, DB optimization/performance tuning, SQL
