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For your reference, we have included the original job posting below.
UCCE / ICM / CVP Support Engineer
Job Number:
37887510
Company Name:
TeleTech Holdings
Job Location:
Austin, TX US
Job Category:
Information Technology
UCCE / ICM / CVP Support Engineer
As an ICM / IPCC / CVP Support Engineer, you will work with our enterprise level clients providing medium to advanced Moves/Adds/Changes of Cisco ICM/IPCC/CVP architectures. You will be responsible for client management, mentoring of peers, technical solution development and delivery, deployment validation and advanced troubleshooting of releases. In this role you will leverage your experience in integrated Aspect, Avaya, Nortel, and IVR infrastructures. Responsibilities include integration with other enterprise applications and back-office systems. Experience with multi-site configurations and hybrid (IP & TDM) environments, in a consulting or large system administration role, within Fortune 1000 companies is required.
Skills and experience we are seeking:
Exceptional administration, troubleshooting and support experience with Cisco ICM / IPCC / CVP Enterprise. Design, integration and deployment experience with these applications is highly desirable.
Cisco IP Dialer development and support experience
Experience with CISCO IP-IVR Application performing design, development, and support functions.
Experience performing CISCO IPCC Script Design and Deployment
Experience with CISCO CVP Application Design and Development
Familiarity with Cisco Email Manager. Support experience preferred.
Familiarity with Cisco Unity Architecture deployment. Support and administration experience preferred.
Exposure and familiarity with CISCO IPCC Solution Architecture and Integration.
Familiarity with H.323, SIP and/or MGCP protocols
Familiarity and exposure to SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis
Multi-site configuration and hybrid of enterprise level IP and TDM environments
ITIL Framework awareness
Excellent written and verbal communication skills (technical documentation and client communication)
Desired skills and experience, but not required:
Exceptional client relationship skills working with enterprise level customers
Ability to work in a delivery support environment that involves structured processes and timelines
