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Listed below are the top 10 out of 477 listings that are in the same industry and location as the job you were looking for. To see more than 10 listings, click here to search similar jobs in Austin, TX
POSITION PURPOSE The Developer has demonstrated a good working knowledge in at least one programming language. Has taken business requirements and turned ...
UCCE Support Engineer At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our Integrated Contact Solutions. We are a ...
At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our Contact Center solutions. We are a Cisco Gold Preferred Partner ...
CTIOS Desktop Developer At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our Contact Center and speech solutions. ...
At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our Contact Center solutions. We are a Cisco Gold Preferred Partner ...
At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our Contact Center and speech solutions. We are a Cisco Gold Preferred ...
uShip is seeking an exceptional individual to join our team as a full time Senior Software Developer This individual will work directly with their development ...
About AgileAssets Inc AgileAssetrsquos achievement of making the 2011 Inc 5005000 list of the fastestndashgrowing private companies in America can be attributed ...
RoleOur client is the largest communications company in the world by revenue They offer one of the worldrsquos most advanced global networks the fastest 3G ...
Kelly IT Resources is looking for a Core Java Developer for a 6 8 month contract in North Austin Must have working demonstrated knowledge of: * Java at least ...
For your reference, we have included the original job posting below.
UCCE Developer - Redmond, WA
Job Number:
37769124
Company Name:
TeleTech Holdings
Job Location:
Austin, TX US
Job Category:
Information Technology
UCCE Developer - Redmond, WA
At eLoyalty, a TeleTech Holdings company, we are a Cisco Gold Preferred partner and provider of VoIP UCCE solutions and services. We attribute our success to our talented team of professionals who are passionate about the drive for results and providing our clients best in class service with Contact Center solutions. As part of our Managed Services division, you will help drive, deliver and support our premier solutions and service offerings around complex, self-service, enterprise-level Contact Center technologies.
As UCCE Developer, you will work with our enterprise level clients providing medium to advanced Moves/Adds/Changes of Cisco ICM/IPCC/CVP architectures. You will be responsible for client management, mentoring of peers, technical solution development and delivery, deployment validation and advanced troubleshooting of releases. In this role you will leverage your experience in integrated Aspect, Avaya, Nortel, and IVR infrastructures. Responsibilities include integration with other enterprise applications and back-office systems. Experience with multi-site configurations and hybrid (IP & TDM) environments, in a consulting or large system administration role, within Fortune 1000 companies is required.
Skills and experience:
Cisco ICM development experience
Cisco IP Dialer development experience
Cisco Email Manager development experience
Cisco Unity support preferred
CISCO IP-IVR Application Design, Development, and support
CISCO ICM scripting and configuration experience
CISCO ICM script design, support and troubleshooting experience
Multi-site configuration and hybrid of enterprise level IP and TDM environments
ITIL Framework awareness
Excellent written and verbal communication skills (technical documentation and client communication)
Desired skills and experience:
Ability to work in a delivery support environment that involves structured processes and timelines
Experience with a disciplined development methodology and release management process
Working knowledge of any major Middleware platform (MQ Series, Tuxedo)
Working knowledge of Interface APIs/Object Models (CORBA, COM , EAI)
Telecommunications: Development & Administration skills on any major switch platform (Aspect, Avaya, Nortel)
Demonstrated ability to perform complex problem isolation within Telecommunications infrastructures: FXO/FXS/PRI/T1/DS3/SS7 Circuits & Signaling Protocols
Demonstrated ability to perform complex problem isolation within LAN/WAN Networks
Demonstrated ability to perform complex problem isolation within Server hardware platforms
Demonstrated ability to perform complex problem isolation within OS Platforms- WinNT/2K, Unix, Linux
Demonstrated ability to perform complex problem isolation within Database systems
Experience with CISCO data model and reporting, DB optimization/performance tuning, SQL
