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For your reference, we have included the original job posting below.
Level 1 Service Operations Engineer
Job Number:
37769103
Company Name:
TeleTech Holdings
Job Location:
Austin, TX US
Job Category:
Information Technology
Level 1 Service Operations Engineer
At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our Contact Center solutions. As part of our Managed Services division in Austin you will help drive, deliver and support our premier solutions and service offerings around complex, self-service, enterprise-level Cisco Contact Center technologies.
As a Level 1 Support Operations Specialist you will work with our enterprise level clients providing troubleshooting of primarily Cisco UCCE solutions involving the Unified Contact Center Enterprise product suite. In this role you will leverage your knowledge and experience with problem resolution of LAN/WAN troubleshooting, Windows 2000/2003 server administration and support in conjunction with the following:
general helpdesk / NOC experience
external customer helpdesk experience
client connectivity / remote access tools
desktop server application support
call center (ACD / CTI / IVR) support
Key skills, experience and requirements:
1 st level support or service desk experience supporting a telecom/ACD/contact center solutions environment
