Area Supervisor
Area Supervisor
Job Summary:
The Area Supervisor is responsible for oversight of the designated centers within a region. The Area Supervisor focuses on sales, lead generation and conversion. The Area Supervisor is responsible for the highest standards of service, operational excellence and professionalism in his/her assigned centers.
This position is Exempt and reports to the District Manager. He/she has direct responsibility for the Center Managers within their designated region.
Job Duties:
• Manage to regional and individual store budgets according to the stated goals; meet or exceed sales objectives.
• Work closely with the District Manager, other Area Supervisors in the market, Mobile Counselors, Mobile Sales Managers, and other corporate resources to optimize performance, implement business initiatives and deliver results.
• Responsible for lead generation as well as developing, maintaining and closing rates; liaise with District Manager, Mobile Sales Managers, National Sales Manager and the Regional Manager of Lead Generation to grow lead sources and volume.
• Drive operational excellence within the centers, sharing and implementing best practices from store to store.
• Optimize sales penetration within the centers through a coordinated effort with local PR, social media, B2B and local marketing.
• Recruit, retain and motivate staff in each center. Develop staff and coordinate a succession planning model.
• Deliver corrective action and coaching to employees as needed in accordance with high standards of professionalism and performance.
• Participate in monthly and quarterly business reviews with regional management staff.
• Support semi-annual cross regional audits.
• Report to District Manager and Operations Director(s) about overall business performance through defined metrics.
• Work with new store set up team for new center openings, renovations and closings.
• Uphold the MWCC Performance Standards - see attached.
• Any other duties as assigned by management.
Experience and Education Requirements:
• Minimum of two (2) years experience as a multi-unit manager for retail.
• Minimum of six (6) years overall experience in retail commission management and sales.
• Associates Degree required, Bachelors degree preferred.
• Health related retail experience preferred.
Skills Requirements:
• Management skills including hiring, performance management, coaching and training.
• Proven track record of driving sales and maximizing market potential preferably in a multi-unit environment.
• Attention to detail with the ability to multi-task and work in a fast-paced, team-oriented retail environment.
• Strong sense of ownership and personal accountability; ability to hold others accountable to Company standards and expectations.
• Presentation skills and a proven track record of growing sales and driving sales as a manager.
• Exceptional customer service and interpersonal skills.
• Strong computer skills especially proficiency in Excel (pivot tables), Power Point, Word, Internet Explorer and Operating Systems.
Job Requirements:
• Ability to travel throughout assigned region as necessary.
• Possess a valid and active drivers license and a reliable vehicle.
• Available to work nights and weekends.
- Available to work flexible hours including day, evening and weekend hours.
Key Performance Indicators (on average, by market):
• Number of members originated
- Dollar value originated
- Number of leads closed
- Percentage of leads closed
- Number of referrals
- Dollar value of referrals
- Number of members transitioned to Stay Fit
- Percentage of active members vs. members on Stay Fit
- Number of members who achieved goal
- Percentage of members who achieved goal
- Average dollar value of Stay Fit member sales
- Number of referrals
- Percentage of active members referrals
- Dollar value of referrals
- Customer feedback
- Employee feedback
- Employee turnover
At Medifast Weight Control Centers (MWCC) we seek to live to the following performance standards:
To Focus 100% on the Customer: We seek to delight our customer; to provide hope, health and happiness to those we serve.
To Inspire: We strive to inspire both our members and our employees. We are lucky to be in a business that can positively affect people's lives and health; we should cherish that.
To Act with Composure: We are in an emotional business and need to be caring. We must uphold the highest standards of professional behavior, even when under pressure, when facing challenges or when we disagree with each other.
To Act with Integrity : We need to be compassionate, empathetic and keenly aware of those around us and our role in what change we may affect. We need to act at all times with the highest degree of integrity; decency is our baseline.
To Take Personal Responsibility : We come to every task from a position of accepting 100% responsibility for the result. We never adopt a victim's mentality or blame others for mistakes. We are constantly self-critiquing and are constantly seeking ways to improve who we are as customer- facing employees, colleagues, professionals, family members and leaders.
To Function within Ambiguity : We recognize that we are in the service business. We recognize that we are constantly interacting with new members. We are in a growth business. We are in the responsiveness business and therefore we must embrace change. We must be flexible, and above all, approach our challenges with a positive and inspirational attitude.
To Learn: Learning, applying and transferring knowledge is the backbone of our business. We must be constant learners always on a mission to improve ourselves, our members, our systems, our colleagues, our company and ourselves. It does not stop. We take action from an informed position of prepared understanding.
Interpersonal Savvy : We communicate with each other and our customers in a way that demonstrates compassion, empathy and constructive and honest feedback.
To Achieve Results : We strive to win. We hit our goals. We develop best practices. Every system, goal, plan and meeting is designed to achieve and exceed our budgeted results and goals. No plan is made or meeting held without a clearly defined purpose and an aligned goal to achieve budgeted or desired results.
